Getting Started
Live in weeks, not months
Switching platforms feels daunting. GolfTap makes it straightforward: a guided setup process, your data imported before go-live, and a dedicated team with you at every step.
No credit card required • Dedicated onboarding support • Tailored to your club
Your Onboarding Journey
4 stepsDiscovery call
We learn your setup and map it to GolfTap
Data import and setup
Members, tee times and rules configured
Staff training
Live walkthrough with your team
Go live
Your club runs on GolfTap
How it works
A clear process from day one
GolfTap's onboarding is structured around your club's actual setup, not a generic checklist. Every step is led by our team.
Discovery
A 20-minute call to understand your course setup, membership categories, tee time rules and any existing system you are moving from.
Setup and import
We configure your tee sheet, booking rules, membership types and green fee rates. Member data is imported before go-live so nothing is lost.
Staff training
A live walkthrough session with your team covering tee sheet management, bookings, payments and day-to-day operations in GolfTap.
Go live
Your club switches over with our team on hand. Members can book online from day one. Ongoing support continues after launch.
What's included
Support at every stage
Onboarding is included in your GolfTap subscription. You get a dedicated contact, guided setup and hands-on training, not a self-serve help centre.
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Dedicated onboarding contact
One person who knows your club and can answer questions quickly.
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Member data migration
We import your existing member list so your database carries over cleanly.
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Tee sheet and rules configuration
Your booking windows, intervals and member-only slots set up before go-live.
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Live staff training session
A practical walkthrough for your team covering everything they will use day to day.
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Portal setup and member communications
Your online booking portal configured and ready for members from day one.
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Ongoing support after launch
Questions after go-live are answered by the same team that set you up.
Onboarding Checklist
Everything completed before you go live
Why it works
No self-serve setup. No steep learning curve.
Led by people, not documentation
Your onboarding is driven by a real person, not a 40-page setup guide. We do the heavy lifting so your team can focus on running the club.
Ready before you switch over
Your tee sheet, member database and booking rules are all in place before your go-live date. Staff can log in and practice before members see anything.
No disruption to your members
Members receive a simple email with their new login. The booking experience is clean and familiar, so there is no spike in support calls after launch.
FAQ
Common questions about switching
Answers to the questions we hear most from clubs considering a move to GolfTap.
How long does onboarding take?
Most clubs are live within three to four weeks. The timeline depends on the size of your member database and how much configuration your tee sheet rules require. We will agree a realistic go-live date with you at the start of the process.
Do you migrate data from our existing system?
Yes. We import your member list including names, contact details and membership categories. If you can export a spreadsheet from your current system, we can work with it. Historical financial data is not migrated, but it remains accessible in your old system as a reference.
What does the staff training cover?
Training covers the tee sheet, walk-in bookings, taking payments at the counter, managing members and running reports. Sessions are done live over video call with your actual club data loaded in, so staff practice on the real thing rather than a sandbox. Additional sessions can be arranged if needed.
What happens if something goes wrong after go-live?
The same team that onboarded you handles your support after launch. You can reach us by email and we are available during club operating hours. Critical issues are prioritised and responded to quickly. Most questions in the first few weeks are answered within a few hours.
Do members need to create new accounts?
Members receive an invitation email with a link to set their password. We draft that communication for you and time its delivery to coincide with go-live. Members can book online within minutes of receiving the invite.
Can we keep running our old system during the transition?
Yes. GolfTap is fully configured and tested before the switch date. Your old system stays in place until you are ready. The cut-over is a single day: on go-live morning, the online booking portal points to GolfTap and members start using it from then.
Book a Discovery Call
Start the conversation
- Tell us about your current setup and what you want to change
- We'll walk through how GolfTap maps to your club's specific rules and workflows
- 20 minutes, no obligation, no pressure